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  • Minimum of 3 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
  • BSc. /B.A degree or its equivalent in related field from a recognized institution.
  • Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
  • Must have experience in the internet connectivity environment and a technical overview or background.
  • Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook,punctuality, ambitious, clear focus on high quality and business profit, mature, credible, perceptive and articulate.
  • Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
  • Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered and be a team-player.
  • Ability to develop and maintain a computerized customer and prospect database.
  • Ability to prospect for new potential sales, respond to and follow up sales enquiries.
  • Maintain and develop existing and new customers through planned individual account support, and liaise with internal order-processing staff.
  • Flexibility is required and ability to work extended hours when required without it upsetting domestic situation.


Job Summary

    • To ensure Incidents are resolved as fast as possible, taking into full consideration the severity of the incident and the WLA requirements;
    • Responsible for the coordination, management and execution of proactive and reactive measures as is related to Incidents and problems within the scope of the EMTS ITO Project.
    • To ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Educational Requirements

  • Degree within Electrical Engineering/ Telecommunication Engineering/ Computer Science / Computer Engineering or equivalent
  • Minimum of Seven (7) years work experience with at least three (3) years in a supervisory role.
  • Prior experience in an operations/services/technology environment.


    • Ability to track tasks, make assignments, and deliver on commitment dates.
    • Effectively interact with various levels of management and customers
    • ITIL Problem Management experience
    • ITIL Foundation Certification
    • Good communication and reporting skills
    • Competency in process development, execution, and administration
    • Strong root cause analysis, problem solving, and analytical skills
    • Knowledge of IS/IT applications and software development lifecycles
    • Project Management basic knowledge
    • Knowledge of eTOM or other industry practices related to Service Management and Lifecycle
    • Knowledge of the WLA (Working Level Agreement) to be used for the specific customers.



Please note that all fresh graduates must have a minimum of 2nd class lower

  • Basic RF Knowledge
  • Survey Skills
  • DT Skills (3G/2G/4G)
  • KPI Optimization Skills
  • Good Presentation Skills
  • Skillful In The Use Of RF & Optimization Tools (TEMS,MapInfo,M2000 etc)
  • Good Use Of Excel



  • Strong Sense Of Responsiblity
  • Ability To Work With Little Or No Supervision
  • Minimum Of HND Or Its equivalent
  • At lease 3years experience in power related company Preferably data center power distribution system
  • Should be able to interpret design drawings of power system.
  • Should be able to diagnose any issue with data center facility



  • Strong Sense Of Responsiblity
  • Ability To Work With Little Or No Supervision
  • Minimum Of HND Or Its equivalent
  • At least 3years experience in precision AC working experience
  • Ability to interpret and implement design drawings of air conditioning systems and construction programs
  • Ability to operate welding machine.
  • Data center knowledge will be an added advantage

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